Why Are Tracking Numbers Not Syncing to TikTok Shop
Overview
If you're experiencing issues with orders not having tracking information synced to your TikTok Shop store, there could be a couple of reasons why this is happening.
When fulfilling orders via the shipping type 'Ship by Seller', you can choose your own logistics service provider (carrier) to fulfill the order. You must, however, meet the following criteria:
The logistics service prPopularWhy Is My TikTok Shop Order Still “In Transit” While the Package Has Been Delivered
Overview
Say you have an TikTok Shop order 123, and it is "In Transit " in TikTok Shop seller center.
But the package is showing delivered in the courier website.
Why is my order still "In Transit"?
AfterShip FeedFew readersWhat Are the Possible Reasons for a Failed Order Syncing
There are situations when we fail to sync orders from TikTok Shop to your eCommerce platform stores. The most common reasons for failure are:
You haven't linked the TikTok products with a website's product in AfterShip Feed admin
The ordered product has been deleted from your website
AfterShip Feed misses the required fields of your website
Your products are out of stock
Your website have sFew readersShopify Transaction Fee for TikTok Shop Orders
Shopify doesn’t charge any transaction fees for your TikTok Shop orders.
As Shopify's official document states:
Third-party transaction fees are charges that apply to each transaction when you use a third-party payment provider to take customer payments. Transaction fees don't apply for POFew readersWhy Do My Shopify Orders Lack Customer Information?
What occurred?
The Shopify order generated by AfterShip Feed may lack customer information or have incorrect customer information.
Why does this happen?
When the order is "shipped by seller," TikTok Shop displays the merchants the complete shipping address, shopper's name, and phone number. color f90101Few readersNew Changes to TikTok Shop UK Order Status: On Hold
📢 What you'll learn
In this tutorial, we will discuss:
What’s the change?
What options do you have?
What do you need to do?
What’s the change?
Starting August 14, 2023, TikTok will introduce an "On Hold" order status. When a buyer places an order on TikTok, the order status will show as “On hold” for 1 hour. During this hourFew readersHow to update tracking information from WooCommerce to TikTok Shop?
On WooCommerce, you cannot enter tracking number and courier name manually. Usually, WooCommerce merchants install tracking or shipment plugins to fill tracking information in the order detail section. We suggest installing AfterShip Tracking or Shipment Tracking, as these two plugins canFew readersCould I specify a warehouse in Shopify for my TikTok store?
What is the scenario?
I have several locations in my Shopify store.
For instance, Location A handles orders from the United Kingdom, and Location B handles orders from the United States.
I now operate a TikTok store in the UK, so is it possible for me to stipulate that all TikTok orders be shipped from Location A when the orders are processed through Shopify?
Additionally, AfterShip Feed should syncFew readersWhat should I know for hassle-free order management?
In AfterShip Feed Order Center, you can easily keep track of all your orders. Additionally, if any of your orders fail to sync, you can view detailed information regarding the reasons for the failure and instructions for how to rectify the issue. This feature ensures that you stay informed about the status of all your TikTok Shop orders and are able to take appropriaFew readersWill the discount amount included in TikTok Shop orders also be mapped?
📢 What you'll learn
In this tutorial, we will introduce:
How discount is displayed on Shopify
How discount is displayed on BigCommerce
How discount is displayed on Magento-2
How discount is displayed on WooCommerce
Our app now supports coupon/discount mapping, which means you can see an accurate breakup of TikTok Shop order amFew readersEverything about VAT
The Value Added Tax (VAT) policies vary among different countries and regions. Therefore, users have different preferences for how VAT is displayed on their orders.
There are four possible combinations:
Show item price with tax excluded and show tax.
Show item price with tax excluded and do not show tax.
Show item price with tax included and show tax.
Show item price with tax included and do not show tax.
Our approach to handling these preferences varies depending on the e-commerce pFew readersCustomizing Shipping Method Names in Shopify Orders: A Step-by-Step Guide
📢 What you'll learn
In this tutorial, we will introduce:
What is shipping method mapping?
Step-by-step instructions
Example: I want all my TikTok orders show a specific shipping method as "TikTok Shop Order" on Shopify, how can I realize that? (3-example-i-want-all-my-tiktok-orders-show-a-specific-shipping-method-as-quottiktok-shoFew readersHow to Sync Order Returns & Refunds?
📢 What you'll learn
In this tutorial, we will introduce:
What is return and refund sync?
How to enable return and refund sync?
Limitations
Demo order screen shots
What is return and refund sync?
This feature allows for the automatic syncing of refund and return orderFew readers