Why doesn't my tracking number go through TikTok Shop?If you're experiencing issues with orders not having tracking information synced to your TikTok Shop store, there could be a couple of reasons why this is happening.
Did you use the carrier that TikTok Shop allows?
Per TikTok Shop seller policy, for orders that Ship by Seller, Sellers must choose from one of TikTok Shop's approved integrated carriers to fulfill orders.
The integrated carriers approved by TikTok Shop UK are as follows:
Royal Mail (24® tracked or 48® tracked only)
Troubleshoot Product Sync IssuesError Code: 1000
Please add shipping template
What has happened?
TikTok Shop requires you to set up the shipping templates and warehouses before you upload products.
What is next?
Please set up the shipping templates and warehouses in the TikTok Shop seller center and try again. And here is a guideline for you:
How to resolve "Please add shipping template"?Before AfterShip Feed(Feed For TikTok Shop) syncs product to TikTok Shop, you need to set up shipping template and warehouse in your TikTok Shop seller center.
On the left-hand side of your TikTok Shop dashboard, go to My account Seller profile Warehouse/Pickup address.
Please don't forget to add a return warehouse as TikTok Shop requires it.
Add a pickup and return addFew readers
Why is my product “Failed review”?After you synced the products on AfterShip Feed, you can get them on your TikTok Shop seller center.
Most time, the first status of the products is “Suspend - Reviewing”. It means the TikTok Shop team is reviewing your products to see if they meet TikTok Shop policies.
You can check all of the suspended products here:
Products → Manage Products → Suspended → Reviewing
titkokfailedimag (https://storage.crisp.chat/users/helpdesk/website/fe64113638284800/image1psrdnb.pFew readers
How do I handle “Your store currencies don’t match”?After you connect the eCommerce store and TikTok Shop store, AfterShip Feed (Feed For TikTok Shop) checks if your eCommerce store has the currency of the TikTok Shop store.
For example, if your TikTok Shop store region is the United Kindom, then the currency is GBP. To sync your eCommerce store products to the TikTok Shop store, your eCommerce store should support GBP currency.And if your eCommerce store has not the GBP currency, you will get the page below.
How to delete or stop my synced products?After you synced eCommerce online store’s product to TikTok Shop (The status is “synced”), you can stop the syncing by deactivating the product in your TikTok Shop seller center.
Don’t worry, you can always reactivate the product if you need.
If you want to re-sync the product, please contact us, then our engineering will help you.Few readers
Why is my TikTok Shop order still "In Transit" while the package has been delivered?What happended?
For example, We have an TikTok Shop order 123, and it is "In Transit " in TikTok Shop seller center.
But the package is delivered in the courier website.
Why is my order still "In Transit"?
AfterShip Feed (Feed For TikTok Shop) syncs your tracking number to TikTok Shop once you fulfill the oFew readers
Does Shopify charge the transaction fee for my TikTok Shop orders?Shopify doesn’t charge transaction fees for your TikTok Shop orders.
As Shopify's official document says below:
Third-party transaction fees are charges that apply to each transaction when you use a third-party payment provider to take customer payments. Transaction fees don't apply for POS orders or for manual payment methods (https://help.shopify.com/en/manual/payments/Few readers
FAQs Related to Product Syncing1. How should I set my TikTok Shop before syncing my products and orders?
Make sure you have a registered TikTok Shop UK account (as the United Kingdom Local Seller)
Set your BigCommerce, WooCommerce, Magento-2, Shopify, and TikTok Shop stores’ currency only in Pound Sterling (GBP)
In your TikTok Shop, set your Delivery Areas within thePopular
FAQs Related to Order Syncing1. What should I know for hassle-free order management?
If you change the price of your product on TikTok Shop without modifying the pricing on your eCommerce platform stores, orders can still be placed from TikTok Shop.
As TikTok Shop only supports the tracking of 11 integrated couriers. Using couriers other than the following ones may cause failure of tracking the logistics status for TikTok Shop buyers.
Royal Mail - 24®tracked /48® tracked delivery method only