Articles on: Order Syncing

Split and Combine Packages for TikTok Shop Orders: TikTok Shipping

Plans: All plans Platforms: All platforms

Overview



As a merchant, I can split multiple items in one order into multiple packages for delivery and likewise combine multiple orders into one package for fulfillment and delivery. Based on orders split and combined from TikTok Shop or your {eCommerce_platform}, the same will be synced across platforms via AfterShip Feed.

This article will take you through how the order splitting and combining work on the TikTok shop and {ecommerce_platform} if you have opted for shipping by platform on the TikTok Shop. Here we are taking Shopify as an example.

Spitting orders means dividing multiple items in a single order into multiple packages for shipping

Combining orders means putting multiple orders together in one package for delivery

What you'll learn



In this article, we will discuss:

Split orders on the TikTok Shop
Combine orders on the TikTok Shop
Split orders on Shopify
Combine orders on Shopify

Shipped by platform (TikTok Shipping)



TikTok Shipping orders can only be fulfilled on the TikTok Shop Seller Center. If you wish to fulfill orders following your current process on your eCommerce platform, please set the TikTok shipping option to Seller Shipping (Shipped by Seller). Learn how >

1. Split orders on the TikTok Shop



a. Split orders

Go to Orders > Manage orders in your TikTok Shop Seller Center
Move to the To Ship tab. Select Awaiting shipment order status
Select an order with multiple items. You can see the number of items in a particular order against the order number
Click the downward arrow that will appear when you click the extreme right of the order details column and select Split order
On the side panel, the order details, including the package and items, will be given. Click on Move to another package, select + Create another package
The newly created package (Package 2) will be auto-selected. Input the number of items to move to the package. Click Confirm



The order will be split into the number of packages you created with each package displaying the item(s) it has.

b. Fulfill packages

On the Manage Orders dashboard, you can see the order divided into separate packages waiting to be shipped with the tag Split shipment
To fulfill packages, click Create label. Select the package you want to create a label for and click Continue
Proceed to buy the shipping label for the package



Once the label is created, retrieve the tracking information of the package



c. Verify order sync to Shopify in AfterShip Feed



On the AfterShip Feed Orders dashboard, you will see the TikTok Shop order ID along with the Shopify order number. The TTS order status will continue to show Awaiting packing unless the other package in the order is fulfilled.

Once the other (all) packages in the order are fulfilled (label created) in TTS, the same will be synced to AfterShip Feed with the TTS order status updated to Awaiting collection on both platforms and sync status updated to order synced and fulfillment synced to indicate the order sync across platforms.



d. Order sync to Shopify



The order fulfillment will be synced to Shopify with the order details page showcasing all the packages in the order created and fulfilled on TTS along with the tracking numbers and the items each package has.

Under the Notes section, you can see the original TTS order number

2. Combine orders on the TikTok Shop





a. Combine orders

Go to Orders > Manage orders in your TikTok Shop Seller Center
Move to the To Ship tab. Select Awaiting shipment order status
Select orders you want to combine. Click on Create label appearing on the bottom panel
A new popup will appear confirming if you want the selected orders to combine. If yes, click Combine orders and continue

c. Fulfill combined order

Upon clicking Combine orders and continue, you will be asked to buy the shipping label for the order for shipping and delivery
Click Buy 1 shipping label for the combined order
Once the label is created, check and retrieve the tracking information of the package

The combined orders will have the tag Combined shipment with the same tracking number under the Shipping method tab.



c. Verify order sync to Shopify in AfterShip Feed



On the AfterShip Feed Orders dashboard, you will see the TikTok Shop order IDs of the combined orders along with the order and fulfillment status updated to synced to indicate the order sync across platforms.

d. Order sync to Shopify

AfterShip Feed syncs the tracking number to the corresponding Shopify orders and updates the order status.

You can check the corresponding Shopify orders and find that the orders are both indeed fulfilled



3. Split orders on Shopify



Since orders shipped by TikTok Shop need to be shipped on the TikTok Seller Center, we do not recommend splitting and combining your orders from the eCommerce store.

4. Combine orders on Shopify



Since orders shipped by TikTok Shop need to be shipped on the TikTok Seller Center, we do not recommend splitting and combining your orders from the eCommerce store.

Updated on: 22/02/2024

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