What Are the Possible Reasons for a Failed Order Syncing
Plans: All plans Platforms: All platforms
There are situations when AfterShip Feed will fail to sync orders from TikTok Shop to your eCommerce platform. The most common reasons for failure are:
You haven't linked the TikTok products with eCommerce platform's products in AfterShip Feed admin
The ordered product has been deleted from your eCommerce platform
AfterShip Feed misses the required fields of your eCommerce platform
Your products are out of stock in TikTok Shop
Your website has encountered a technical glitch
You can track and manage all the TikTok orders in the Orders tab in your AfterShip Feed admin and see if they are successfully synced to your eCommerce platform.
In case of order sync failure, the reason why the order doesn't go through your website will be displayed.
Once the issue is resolved, click Sync to trigger AfterShip Feed to sync your orders again.
For example, I have a BigCommerce store, and I add a option named Subscription to my products and I have configured it to a Required field.
However, TikTok Shop lacks this option, causing all orders from TikTok Shop to miss this required value. AfterShip Feed needs to set the option as null when syncing the order with my BigCommerce shop. Consequently, this operation fails as the option is compulsory.
You can set the option as Optional by not selecting the Required option under Modifier options to resolve the problem.
There are situations when AfterShip Feed will fail to sync orders from TikTok Shop to your eCommerce platform. The most common reasons for failure are:
You haven't linked the TikTok products with eCommerce platform's products in AfterShip Feed admin
The ordered product has been deleted from your eCommerce platform
AfterShip Feed misses the required fields of your eCommerce platform
Your products are out of stock in TikTok Shop
Your website has encountered a technical glitch
How to track the reason for order sync failure?
You can track and manage all the TikTok orders in the Orders tab in your AfterShip Feed admin and see if they are successfully synced to your eCommerce platform.
In case of order sync failure, the reason why the order doesn't go through your website will be displayed.
Once the issue is resolved, click Sync to trigger AfterShip Feed to sync your orders again.
Details regarding the reason
AfterShip Feed misses the required fields of your website
For example, I have a BigCommerce store, and I add a option named Subscription to my products and I have configured it to a Required field.
However, TikTok Shop lacks this option, causing all orders from TikTok Shop to miss this required value. AfterShip Feed needs to set the option as null when syncing the order with my BigCommerce shop. Consequently, this operation fails as the option is compulsory.
You can set the option as Optional by not selecting the Required option under Modifier options to resolve the problem.
Updated on: 18/07/2024
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