Question 1

Get Started With Feed for TikTok Shop

Accepted Answer

This help guide contains a few crucial details that you need to know before beginning with Feed for TikTok Shop and explains all the features to let you use our application in a hassle-free manner. Let’s get started:

How does Feed for TikTok Shop application function?

Currently, Feed for TikTok Shop mainly provides “product feed,” “syncing order,” and “Linking TikTok Shop's exiting products to your store's products” features to merchants.

We only sync the product information obtained from your eCommerce platform stores to your TikTok Shop for more efficient product listing. Information modified on TikTok Shop will not be synced back to your eCommerce platform stores. Currently, we support 4 eCommerce platforms: BigCommerce, WooCommerce, Magento-2, and Shopify.

Also, when you have TikTok Shop's existing products, you can choose to link them to your eCommerce platform stores' products.

When there are orders placed from TikTok Shop, we will sync orders with your eCommerce platform stores. Orders created from your eCommerce platform stores will not be synced to your TikTok Shop.

✅ Checklist to follow

Make sure you have a registered TikTok Shop account and completed the TikTok Shop onboarding process. ||| We support TikTok Shop US, TikTok Shop UK, TikTok Shop SG, VN, TH, MY, ID, PH, CN. ||| If your eCommerce platform stores' currency differs from the currency you

Question 2

FAQs Related to Product Syncing

Accepted Answer

1. How should I set my TikTok Shop before syncing my products and orders?

Make sure you have a registered TikTok Shop UK account (as the United Kingdom Local Seller)
Set your BigCommerce, WooCommerce, Magento-2, Shopify, and TikTok Shop stores’ currency only in Pound Sterling (GBP)

||| If your eCommerce platform stores' currency differs from the currency you’ve set for your TikTok Shop, data synchronization would be stopped.

In your TikTok Shop, set your Delivery Areas within the United Kingdom and create Shipping Rules.

Go to My Account > Seller Profile > Warehouse/Pick address to set your TikTok Shop’s warehouse

2. What does each product status mean when syncing products to TikTok Shop?

Check this table to learn about what statuses we show and their meaning:

| Status | Status description | | --- | --- | | Not synced | When a category mapping gets done for any product, it gets a “Not synced” status by default. | | Failed to sync | Synchronization fails when the required product field is missing or invalid. By updating the product field to the right value, you can fix the sync problem. | | Under review | When you sync a product to TikTok Shop, it gets reviewed by the platform. Until the

Question 3

Link TikTok Shop's Products to eCommerce Platform's Products

Accepted Answer

If you have products already uploaded from TikTok Shop Seller Center and want to manage all orders from TikTok Shop on your eCommerce platform (BigCommerce, WooCommerce, Magento-2, and Shopify) stores, use the all-new "Link Products" feature now. This help guide has all the details you need.

👀 How will products be linked?

Our app will import products from your TikTok Shop. After importing successfully, you will see a separate tab called "Products from TikTok Shop". This tab shows you all the products uploaded from TikTok Shop Seller Center.

After your confirmation, our app will automatically link the products listed on your TikTok Shop and eCommerce platform stores. In addition, new products uploaded on TikTok Shop will also be linked automatically. ++ We consider SKU IDs to match products.++

If two SKUs are linked together, our app will regard them as the same SKU. This will have the following effects on your product and orders.

When you edit the price and inventory of the linked products on your eCommerce platform stores, they will be updated automatically to TikTok Shop's linked products
When orders generated with the linked products on TikTok Shop, the same orders will be synced back to your eCommerce platform stores. Our app creates orders on your eCommerce platform stores for those products that are linked to the TikTok Shop's products

🤔 Is unlinking

Question 4

How to Connect Your Shopify Store With Automizely Feed for TikTok Shop

Accepted Answer

In this article, you will know how to connect Automizely Feed for TikTok Shop with your Shopify store. Follow these steps:

Go to Shopify app store
Enter Automizely Feed in the search box to get our app

Click Add sales channel

Once done, you will be redirected to the onboarding page of our app. Just complete the steps to complete the setup

Should you need any help, chat with our support team now :)

Question 5

FAQs Related to Order Syncing

Accepted Answer

1. What should I know for hassle-free order management?

If you change the price of your product on TikTok Shop without modifying the pricing on your eCommerce platform stores, orders can still be placed from TikTok Shop.

As TikTok Shop only supports the tracking of 11 integrated couriers. Using couriers other than the following ones may cause failure of tracking the logistics status for TikTok Shop buyers.

Royal Mail - 24®tracked /48® tracked delivery method only
Hermes/EVRI
DPD
Yodel
Amazon Logistics
Parcel2Go
Parcel Force
UK Mail
UPS UK
DHL UK
FedEx UK

Due to some contrasting rules between TikTok Shop Seller Center and eCommerce platforms (BigCommerce, WooCommerce, Magento-2, and Shopify), you may see a difference with respect to the item amount and tax calculation.

We set tax amounts according to eCommerce website platform rules when syncing orders from TikTok Shop, in order to show the correct order amount. Therefore, in the order detail section of your eCommerce platform stores, you may see tax amounts not matching perfectly with your TikTok Shop orders.

2. How to update tracking information from WooCommerce to TikTok Shop?

On WooCommerce, you cannot enter tracking number and courier name manually. Usually, WooCommerce merchants install tracking or shipment plugins to fill tracking information in the order detail section. We suggest installing [AfterShip Tracking](https://wordpress.org/plugins/a

Question 6

Why doesn't my tracking number go through TikTok Shop?

Accepted Answer

If you're experiencing issues with orders not having tracking information synced to your TikTok Shop store, there could be a couple of reasons why this is happening.

Did you use the carrier that TikTok Shop allows?

Per TikTok Shop seller policy, for orders that Ship by Seller, Sellers must choose from one of TikTok Shop's approved integrated carriers to fulfill orders.

The integrated carriers approved by TikTok Shop UK are as follows:

Royal Mail (24® tracked or 48® tracked only)
Hermes/ EVRI
DPD
Yodel
Amazon Logistics
Parcel2Go
Parcel Force
UK Mail
UPS UK
DHL UK
FedEx UK

Sellers are only allowed to choose from the carriers listed above. Alternative shipping services not on this list will not be recognized when uploading.

Have you set up the courier mapping on AfterShip Feed?

Courier mapping is the process of linking each carrier used by your store to its corresponding logistics provider on TikTok Shop. This allows for automatic synchronization of tracking information between both platforms without any manual intervention required.

The shipping service name varies among merchants, in order to ship TikTok shop orders smoothly, we provide a courier name mapping tool for merchants to decrease the mismatch courier name issues. You can map your in-use courier names in the eCommerce platform to the TikTok Shop shipping provider.

AfterShip Feed Settings -> Order Syncing settings

![order settings](https://storage.crisp.chat/users/helpdesk/web

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