Q: Why Is My TikTok Shop Order Still “In Transit” While the Package Has Been Delivered

<p>| <strong>Plans</strong>: ${color}[#646262](All plans) <strong>Platforms</strong>: ${color}[#646262](All platforms)</p> <h3 id="overview">Overview</h3> <p>Say you have an TikTok Shop order #123, and it is "In Transit " in TikTok Shop seller center.</p> <p><img src="https://storage.crisp.chat/users/helpdesk/website/fe64113638284800/image_1rrnevo.png" alt="" /></p> <p>But the package is showing delivered in the courier website.</p> <p><img src="https://storage.crisp.chat/users/helpdesk/website/fe64113638284800/image_r03ucx.png" alt="" /></p> <h3 id="whyismyorderstillintransit">Why is my order still "In Transit"?</h3> <p>AfterShip Feed (Feed For TikTok Shop) syncs your tracking number to TikTok Shop once you fulfill the order in Shopify or other eCommerce platforms. Then, TikTok Shop tracks the package status by itself. </p> <p>Sometimes, TikTok Shop can't update the status correctly. At the moment, AfterShip Feed also hasn't a way to notify the TikTok Shop team to correct it.</p> <h3 id="howcaniresolveit">How can I resolve it?</h3> <p>If your TikTok Shop order has been a long time stay in “In Transit”, please contact the TikTok Shop team by <a href="https://seller-uk.tiktok.com/ticket/create?shop_region=GB">creating a ticket</a>.</p>

Question 1

Get Started With AfterShip Feed

Accepted Answer

| Plans: ${color}[#646262](All plans) Platforms: ${color}[#646262](All platforms)

📢 What you'll learn

In this tutorial, we will discuss:

Introduction
Preparation checklist prior to beginning
Category mapping
Product Syncing and linking
Order management
FAQ

Overview

This help guide contains a few crucial details you need to know before beginning with AfterShip Feed and explains all the features to let you use our application hassle-free.

How does AfterShip Feed function?

AfterShip Feed provides product feed, syncing order, and Linking TikTok Shop's exiting products to your store's products features to merchants.

We only sync the product information obtained from your eCommerce platform stores to your TikTok Shop for more efficient product listing.
Information modified on TikTok Shop will not be synced to your eCommerce platform stores.
We support 9 eCommerce platforms: Shopify, BigCommerce, Salesforce, Magento 2, WooCommerce, Amazon Seller Central, PrestaShop, TikTok Shop, and Wix.
You can link TikTok Shop's existing products to your eCommerce platform.
We will sync orders with your eCommerce platform stores when orders are placed from TikTok Shop. Orders created from your eCommerce platform stores will not be synced to your TikTok Shop.

Checkl

Question 2

Sync Tracking Numbers to TikTok Shop

Accepted Answer

| Plans: ${color}[#646262](All plans) Platforms: ${color}[#646262](All platforms)

Overview

If you're experiencing issues with syncing eCommerce platform orders' tracking information to your TikTok Shop store, there could be a couple of reasons.

When fulfilling orders outside of TikTok (Shipped by Seller), you can choose your own logistics service provider (carrier). You must, however, meet the following criteria:

The logistics service provider must be from the approved list of TikTok Shop's Integrated Carriers.
You must upload valid traceable tracking ID to the Seller Center for all dispatched orders.

What you’ll learn

In this article, we will show you:

Sync valid tracking numbers to TikTok Shop
Find your store carrier name

Sync valid tracking numbers to TikTok Shop

To ensure your tracking numbers are synced to TikTok Shop, follow these steps:

Step 1: Check if your tracking information is valid

Step 2: Set up courier mapping on AfterShip Feed

Step 1: Check if your tracking numbers and carrier are valid

Upon entering the tracking number (Tracking ID on TikTok Shop) into the Seller Center Manage Orders Panel, the matching carrier should appear in the shipping provider list.

Go to Manage Orders in the TikTok Shop admin
Click Add tracking info to add tracking information to orders ready to be shipped 3

Question 3

Troubleshoot Product Sync Issues

Accepted Answer

| Plans: ${color}[#646262](All plans) Platforms: ${color}[#646262](All platforms)

This document lists all errors you may encounter when uploading products to TikTok Shop.

Error Code: 1000

Please add shipping template

What has happened?

TikTok Shop requires you to set up the shipping templates and warehouses before you upload products.

What is next?

Please set up the shipping templates and warehouses in the TikTok Shop seller center and try again. Here are the guidelines for you.

Error Code: 1002

Missing images

What has happened?

TikTok Shop requires at least one product image for the product.

What is next?

Please add an image to the product in your online store and try it again later. Sometimes, AfterShip Feed needs time to pull the updates from your online store. It usually just takes about 15 minutes for the changes to sync.

Error Code: 1003

You can upload a maximum of 100 products each day.

What has happened?

To assist new sellers with order fulfilment, all new shops (both individual and corporate) on TikTok shop will be subject to a probation period that limits the number of daily orders sellers can accept. Please get more detail from TikTok Shop policies.

What is next?

Please s

Question 4

Link TikTok Shop Products And Orders To eCommerce Platform

Accepted Answer

| Plans: ${color}[#646262](All plans) Platforms: ${color}[#646262](All platforms)

Overview

AfterShip Feed's Product sync feature allows you to

Link products between TikTok and Shopify that share the same SKU
Manage and fulfil TikTok Shop orders on your eCommerce platform by linking products with the same SKU

You can choose to automatically link products or do it manually for each product based on your requirement.

How the product sync works

Once your products are imported from your TikTok Shop to AfterShip Feed you will see a separate tab called Products from TikTok Shop. This tab shows all the products uploaded from your TikTok Shop Seller Center account.

If you are setting up the account for the first time, a prompt window asking you if you want to enable auto-link products feature or do it manually will appear.

If you choose to do it automatically, AfterShip Feed will ** automatically link ** the products listed on your TikTok Shop to your eCommerce platform stores and vice versa. In addition, new products uploaded on TikTok Shop will also be linked automatically. We consider SKU IDs to match products.
If you choose to do it manually, you can Link products directly from the Product syncing page

I

Question 5

Why Is My TikTok Shop Order Still “In Transit” While the Package Has Been Delivered

Accepted Answer

| Plans: ${color}[#646262](All plans) Platforms: ${color}[#646262](All platforms)

Overview

Say you have an TikTok Shop order #123, and it is "In Transit " in TikTok Shop seller center.

But the package is showing delivered in the courier website.

Why is my order still "In Transit"?

AfterShip Feed (Feed For TikTok Shop) syncs your tracking number to TikTok Shop once you fulfill the order in Shopify or other eCommerce platforms. Then, TikTok Shop tracks the package status by itself.

Sometimes, TikTok Shop can't update the status correctly. At the moment, AfterShip Feed also hasn't a way to notify the TikTok Shop team to correct it.

How can I resolve it?

If your TikTok Shop order has been a long time stay in “In Transit”, please contact the TikTok Shop team by creating a ticket.

Question 6

Connect Your Shopify Store With AfterShip Feed

Accepted Answer

| Plans: ${color}[#646262](All plans) Platforms: ${color}#646262

Overview

Connect your Shopify store with AfterShip Feed to auto-sync product and inventory info between your online store and TikTok Shop to make product management and order fulfillment hassle-free.

In this article, we will show you:

AfterShip Feed app installation through Shopify app store
Shopify store connection through AfterShip Feed

AfterShip Feed app installation through Shopify app store

Go to Shopify app store
Enter AfterShip Feed for TikTok Shop in the search box to get our app and click Add app

Select the store for which you'd like to install the app
Click Add sales channel

Once done, you will be redirected to the onboarding page of our app. Just complete the steps to complete the setup

Connect Shopify store through AfterShip Feed

Go to ** Apps ** in AfterShip Feed admin
Click View more apps and you will be redirected to the AfterShip Feed app integrations page
Find Shopify and select it to land on the detailed integration page. Click Install app
You will be directed to the AfterShip Feed for TikTok Shop app in

Frequently Read Articles

Browse All Categories