Sync Order Returns And Refunds From TikTok To Shopify

Plans: Pro, Enterprise Platforms: Shopify

Overview

AfterShip Feed's Return and refund sync option allows you to

Auto-sync refund and return order information from TikTok Shop to Shopify for your finance team to keep track of refund orders and maintain balance in accounting
Auto-restock items on Shopify after a return order has been resolved on TikTok Shop to effectively manage product inventory levels and avoid out of stock issues
Import returns from TikTok Shop to Shopify for informational purposes only, allowing you to easily track customer returns

What you'll learn

In this tutorial, we will introduce:

Enable return and refund sync
Limitations
Customer experience

Enable return and refund sync

Go to Settings > Return and refund sync in the AfterShip Feed admin
Click Enable to activate the feature

Limitations

This feature only supports one-way sync from TikTok Shop to Shopify
Refunds and returns created or modified on Shopify will not be synced to TikTok Shop

Customer experience

TikTok Shop order



Shopify order

Updated on: 03/10/2023