Articles on: Order Syncing

Sync Order Returns And Refunds From TikTok To Shopify

Plans: Pro, Enterprise Platforms: Shopify


AfterShip Feed's Return and refund sync option allows you to

Auto-sync refund and return order information from TikTok Shop to Shopify for your finance team to keep track of refund orders and maintain balance in accounting
Auto-restock items on Shopify after a return order has been resolved on TikTok Shop to effectively manage product inventory levels and avoid out of stock issues
Import returns from TikTok Shop to Shopify for informational purposes only, allowing you to easily track customer returns

What you'll learn

In this tutorial, we will introduce:

Enable return and refund sync
Customer experience

Enable return and refund sync

Go to Settings > Return and refund sync in the AfterShip Feed admin
Shift the toggle to the right to enable auto-sync return and refund feature
Select whether you want to auto-restock inventory when the return is completed or not


This feature only supports one-way sync from TikTok Shop to Shopify
Refunds and returns created or modified on Shopify will not be synced to TikTok Shop

Customer experience

When 'Auto-restock inventory once return is complete' is enabled

TikTok Shop order

Shopify order

When 'Do not auto-restock' is enabled

Once the refund is completed in TTS, the return will be synced to Shopify but the restock will not be done and you can do it manually afterwards after further inception of the return item.

Updated on: 18/01/2024

Was this article helpful?

Share your feedback


Thank you!