Sync Order Returns And Refunds From TikTok To Shopify
Plans: Pro, Enterprise Platforms: Shopify
AfterShip Feed's Return and refund sync option allows you to
Auto-sync refund and return order information from TikTok Shop to Shopify for your finance team to keep track of refund orders and maintain balance in accounting
Auto-restock items on Shopify after a return order has been resolved on TikTok Shop to effectively manage product inventory levels and avoid out of stock issues
Import returns from TikTok Shop to Shopify for informational purposes only, allowing you to easily track customer returns
In this tutorial, we will introduce:
Enable return and refund sync
Limitations
Customer experience
Go to Settings > Return and refund sync in the AfterShip Feed admin
Shift the toggle to the right to enable auto-sync return and refund feature
Select whether you want to auto-restock inventory when the return is completed or not
This feature only supports one-way sync from TikTok Shop to Shopify
Refunds and returns created or modified on Shopify will not be synced to TikTok Shop
TikTok Shop order
Shopify order
Once the refund is completed in TTS, the return will be synced to Shopify but the restock will not be done and you can do it manually afterwards after further inception of the return item.
Overview
AfterShip Feed's Return and refund sync option allows you to
Auto-sync refund and return order information from TikTok Shop to Shopify for your finance team to keep track of refund orders and maintain balance in accounting
Auto-restock items on Shopify after a return order has been resolved on TikTok Shop to effectively manage product inventory levels and avoid out of stock issues
Import returns from TikTok Shop to Shopify for informational purposes only, allowing you to easily track customer returns
What you'll learn
In this tutorial, we will introduce:
Enable return and refund sync
Limitations
Customer experience
Enable return and refund sync
Go to Settings > Return and refund sync in the AfterShip Feed admin
Shift the toggle to the right to enable auto-sync return and refund feature
Select whether you want to auto-restock inventory when the return is completed or not
Limitations
This feature only supports one-way sync from TikTok Shop to Shopify
Refunds and returns created or modified on Shopify will not be synced to TikTok Shop
Customer experience
When 'Auto-restock inventory once return is complete' is enabled
TikTok Shop order
Shopify order
When 'Do not auto-restock' is enabled
Once the refund is completed in TTS, the return will be synced to Shopify but the restock will not be done and you can do it manually afterwards after further inception of the return item.
Updated on: 18/01/2024
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