• Troubleshoot Product Sync Issues

  This document lists all errors you may encounter when uploading products to TikTok Shop. Error Code: 1000 Please add shipping template What has happened? TikTok Shop requires you to set up the shipping templates and warehouses before you upload products. What is next? Please set up the shipping templates and warehouses in the TikTok Shop seller center and try again. And here isPopular

• Why My Product Review Failed

  Overview After syncing your store products to AfterShip Feed, you can sync and get them on your TikTok Shop seller center too. All the products successfully synced to TikTok Shop seller center are first placed under the Suspended Reviewing status. It means the TikTok Shop team is reviewing your products to see if they meet the TikTok Shop policies and guidelines. All the suspended products caSome readers

• How to Deactivate Synced Products

  Overview You can deactivate and delete products that are already synced to TikTok shop seller center. Once the products are synced to TikTok Shop seller center, they are listed under the Active tab. Deactivate products Go to Products Manage Products Active tab Click Deactivate to stop the sync and make the product inactive on TikTok shop. (https://storage.crisp.chat/usersFew readers

• Why Can't I Find the Product When Mapping It?

  If your store is on Shopify, you need to make the following settings on the Shopify product page before you can map your products Change the Product Status to "Active". Add "Online Store" and "AfterShip Feed for TikTok Shop" to Sales channel and apps (both are required). Note If you Deactivate a product on the Shopify online store, the synced product will be deactivatFew readers

• What Product Fields Will Be Automatically Updated After Syncing My Products

  Overview When you sync a product to your TikTok Shop, all related product fields (e.g. product titles, images, description) get copied to the TikTok Shop. Since we currently support a simple format for product descriptions, we only copy plain text, images, and bullet points. Complex formats like table, ordered list, etc. get lost on TikTok Shop. Thus, we suggest checking the product description afterFew readers

• Product Deletion on TikTok Shop: Why is it Still Appearing in AfterShip Feed？

  I deleted a product on TikTok Shop, but it's still appearing in Feed. Why is that happening? TikTok currently doesn't synchronize the information of products that are in a deleted status with us. So, when you delete a product in the TikTok Seller Center, the Feed system cannot detect this action. However, rest assured that we are aware of this problem and actively working on resolving it. We have been in communication with TikTok to address this issue as quickly as possible. If I wanFew readers

• FAQs Related to Inventory Sync Settings

  📢 What you'll learn In this tutorial, we will discuss: Introduction Q&A: Will changing the configuration on this page affect inventory level on TikTok Shop? Q&A: What are the calculation rules of Quantity? Q&A: What are the calculation ruFew readers

• How to Specify the Weight, Length, Width, and Height of My Products?

  Overview TikTok Shop requires you to specify the size and weight information for certain types of products. However, this is not required on platforms like BigCommerce, WooCommerce, Magento-2, and Shopify. To sync products successfully on TikTok Shop, you can set the size information by editing the products.Few readers

• Can I Publish Products without Adding the Shipping and Product details?

  TikTok Shop Product Publication Requirements TikTok Shop requires that every product includes size and weight information. This is a limitation set by TikTok Shop. If this kind of information already exists in your e-Commerce store, we will directly retrieve it. If not, you must fill it out before syncing the product to TikTok Shop. If your product does not have exact size and weight information, it is recommended to provide an estimated value. (https://storage.crisp.chat/users/Few readers

• How to Resolve the Issue with Error Message "Only PDF and MP4 file formats are supported for uploads"?

  TikTok has strict limitations on images and only supports formats. The image dimensions should not be or . Additionally, the image size should not . Ensure that your images meet these requirements to avoid the synchronization failure. PleaFew readers

• How to Manage Product Identifier Codes

  Overview When you create products on TikTok Shop, you need to enter Product Identifier Codes. Though, this may not be required on BigCommerce, WooCommerce, Magento-2, and Shopify store. If you skip entering Product Identifier Codes, our app will check whether the TikTok Shop category can be exempted or not. You don't need to enter Product Identifier Codes if the category can be exempted. OtherwiseFew readers

• Learn More About AfterShip Feed Product Statuses

  Checkout this table to learn more about what statuses AfterShip Feed show while syncing products to TikTok Shop and what exactly do they mean.Few readers

• Supported Image Formats to Sync Store Products

  Overview TikTok Shop supports certain image formats to be used in product fields. To let you have a great experience, our app supports all the formats mandated by TikTok Shop and also converts your image files into suitable formats. Your images will be uploaded to TikTok Shop directly if you have them in any of these formats: JPG, JPEG, and PNG. However, our app will convert your image files into JFew readers