Troubleshoot Product Sync Issues
This document lists all errors you may encounter when uploading products to TikTok Shop.
Error Code: 1000
Please add shipping template
What has happened?
TikTok Shop requires you to set up the shipping templates and warehouses before you upload products.
What is next?
Please set up the shipping templates and warehouses in the TikTok Shop seller center and try again. Here are tPopularCreate Category Templates to Auto-Map Products
Overview
AfterShip Feed’s Product Mapping feature allows you to organize your product listings across your eCommerce platform and TikTok Shop.Some readersWhy My Product Review Failed
Overview
After syncing your store products to AfterShip Feed, you can sync and get them on your TikTok Shop seller center too.
All the products successfully synced to TikTok Shop seller center are first placed under the Suspended Reviewing status. It means the TikTok Shop team is reviewing your products to see if they meet the TikTok Shop policies and guidelines.
All the suspended products caSome readersHow to Set Product Size and Weight for TikTok Shop
Overview
TikTok Shop mandates the specification of size and weight for certain product types, a requirement not shared by platforms such as BigCommerce, WooCommerce, Magento-2, and Shopify.
To ensure successful product synchronization on TikTok Shop from AfterShip Feed, you must specify the size and weight of your products you are syncing to TikTok Shop.
You can manage size and weight details in twSome readersWhat Fields Will Be Auto-Updated After Syncing Products to TikTok Shop
Overview
When you sync a product to your TikTok Shop after category mapping, certain product fields like product titles, images, and description get synced from your eCommerce store to the TikTok Shop.
AfterShip Feed currently supports a simple format for product descriptions. Therefore, we only fetch plain text, images, and bullet points and sync them to TikTok Shop.
TikTok Shop does nFew readersHow to Map Products on Your eCommerce Platform
Overview
Once your eCommerce platform and TikTok Shop are connected to AfterShip Feed, there are certain prerequisites to be able to map your eCommerce platform products to TikTok Shop categories.
What you’ll learn
In this tutorial, we will discuss:
How to map products on Shopify
How to map products on a non-Shopify eCommerce platform (3-map-products-on-a-nonFew readersHow to Deactivate Synced Products on TikTok Shop
Overview
When the products are imported from your eCommerce platform to AfterShip Feed and category mapped to your TikTok Shop category, you can sync them to TikTok.
Live status on TikTok
Once TikTok reviews the products, they will show under the Live tab in the Manage Products section with Live status
(https://storage.crisp.chat/users/helpdesk/website/fe64113638284800/screenshoFew readersLearn About TikTok Shop Product Publication Requirements
Overview
TikTok Shop requires you to include size and weight information for every product. This mandate is set by TikTok Shop itself, ensuring that customers have access to crucial details when making their purchases.
If your eCommerce store already contains this essential information, TikTok Shop will seamlessly retrieve it during the syncing process. However, if such details are missing, you must completeFew readersFAQs Related to Inventory Sync Settings
Overview
In the dynamic world of eCommerce, managing inventory becomes a real challenge. As you navigate through waves of orders and changing stock levels, having an efficient and accurate inventory sync system is crucial. In this article, we dive into the frequently asked questions about inventory synchronization settings.
What you'll learn
In this tutorial, we will discuss:
Introduction (3-intrFew readersFAQs Related to Product Deletion on TikTok Shop
Overview
In the dynamic world of eCommerce, managing your product listings is crucial. However, you might encounter a situation where you delete a product on TikTok Shop, but it continues to appear in your Feed. This article delves into the frequently asked questions regarding product deletion on TikTok Shop and provides clear answers to help you navigate through this common challenge.
Q1 - Why does a deFew readersHow to Manage Product Identifier Codes
Overview
When you create products on TikTok Shop, you need to enter Product Identifier Codes. Though, this may not be required on BigCommerce, WooCommerce, Magento-2, and Shopify store. If you skip entering Product Identifier Codes, our app will check whether the TikTok Shop category can be exempted or not. You don't need to enter Product Identifier Codes if the category can be exempted.
OtherwiseFew readersSupported Image Formats to Sync Store Products
Overview
TikTok Shop supports certain image formats to be used in the product fields. To let you have a great experience, our app supports all the formats mandated by TikTok Shop and also converts your image files into suitable formats.
Your images will be uploaded to TikTok Shop directly if you have them in any of these formats: JPG, JPEG, and PNG.
However, our app will convert your image files inFew readersLearn More About AfterShip Feed Product Statuses
Checkout this table to learn more about what statuses AfterShip Feed show while syncing products to TikTok Shop and what exactly do they mean.Few readersCreate Category Templates to Auto-Map Amazon Products
Overview
AfterShip Feed’s Category Template is an excellent function for merchants who have a large volume of products, a considerably small number of product categories, and frequently launch new products to automatically map products of particular Amazon categories to the corresponding/ pre-defined TikTok Shop categories without going to the hassle of manually mapping every newFew readersConfigure Product Price Sync Rules
Overview
AfterShip Feed enables you to automatically sync product price changes to TikTok Shop whenever you update product prices in your eCommerce platform. You can also define the rules of price synchronization like whether you want to show the same price as the source ecommerceplatform or you want to show a % higher or lower price than the source ecommerceplatform price.
Source price is the price from your eCommerce platform.Few readers