Articles on: Getting Started

Get Started With AfterShip Feed

Plans: All plans Platforms: All platforms

What you'll learn



In this tutorial, we will discuss:

Introduction
Preparation checklist prior to beginning
Map product categories
Product Syncing and linking
Order management
FAQ

Overview



This help guide contains a few crucial details you need to know before beginning with AfterShip Feed and explains all the features to let you use our application hassle-free.

How does AfterShip Feed function?



AfterShip Feed provides product feed, syncing order, and Linking TikTok Shop's exiting products to your store's products features to merchants.

Connect and sync your eCommerce store with multiple TikTok Shop accounts within one organization on AfterShip Feed
We only sync the product information obtained from your eCommerce platform stores to your TikTok Shop for more efficient product listing.
Information modified on TikTok Shop will not be synced to your eCommerce platform stores.
Your TikTok Shop currency must match one of the currencies you use on your eCommerce store. In case of mismatch, you can set Currency Converter to remedy that.
We support 9 eCommerce platforms: Shopify, BigCommerce, Salesforce, Magento 2, WooCommerce, Amazon Seller Central, PrestaShop, TikTok Shop, and Wix.
You can link TikTok Shop's existing products to your eCommerce platform.
We will sync orders with your eCommerce platform stores when orders are placed from TikTok Shop. Orders created from your eCommerce platform stores will not be synced to your TikTok Shop.

Checklist to follow



Make sure you have a registered TikTok Shop account and completed the TikTok Shop onboarding process
We support TikTok Shop US, TikTok Shop UK, TikTok Shop Singapore, Vietnam, Thailand, Malaysia, Indonesia, Philippines, China, Hong Kong SAR
Set up your TikTok Shop’s pick-up and return warehouse locations

United States



Go to My Account > Account settings > Warehouse settings







United Kingdom



Go to My Account > Account settings > Warehouse settings





Set up your Delivery Areas and create Shipping Fees Templates in your TikTok Shop

United States



Go to Orders > Shipping templates



United Kingdom



Go to Shipping > Shipping templates



Set up areas where you deliver and define maximum order weight along with the max weight shipping fee if the order weight exceeds the maximum defined weight



Select a preferred shipping option

For more information on TikTok Shop Shipping, please refer to the guide Setting Up Shipping in TikTok Shop Seller Center

United States



Go to Orders > Shipping options



United Kingdom



Go to Shipping > Shipping options



Set up taxes

United States



Go to My Account > Account settings > Taxes





United Kingdom



Go to My Account > Account settings > Taxes





Configure AfterShip Feed settings



1. Map product categories



Products from your eCommerce platform will be automatically pulled to AfterShip Feed's Product dashboard.
Each product will display Active or Inactive status based on their status in the eCommerce platform.
You can manually map the product category between your eCommerce platform stores and TikTok Shops with AfterShip Feed and choose stores to list them on before syncing your products.
If you are listing a product on two different sales channel (TikTok stores), you will be required to select the category you want to map it with on each channel



If you edit the categories in your eCommerce platform stores' admin, it would take 30 minutes to see the changes in our app.
Only one category can be selected for each product.
You can bulk map products to a TikTok Shop category by bulk-selecting products and selecting a sales channel to list them on and a TikTok Shop category.

2. Create category templates



If you want to automate the product mapping process, create category templates.



Set custom rules to automatically list your products to a sales channel where products in a particular template will be sold.
Set custom rules to automatically map your products to TikTok Shop categories
Any new products you add will be automatically listed and categorized based on your rules
Streamline the process of adding product information by applying all required information at once, instead of for each product individually
You can choose whether the mapped products will be synced to TikTok Shop automatically and become active after being reviewed or you wish to sync them manually.

Learn more about category mapping >

Is it possible to edit mapped categories?


Yes, you can edit categories of mapped products under the Product syncing

Go to Product syncing , where you’ll see products you’ve mapped so far.
Click Remove for the product you wish to edit.



Choose the product again for a new category mapping from the Products page.

You won’t be able to change category mapping using our application if a product has already been synced to your TikTok Shop. However, you can change the product’s category from the TikTok Shop Seller Center, but it would cause failure in creating orders on your eCommerce platform stores.





Once the category mapping is done for all your products, you can sync them to your TikTok Shop. They will be treated as new product listings after the syncing.

Go to the Product syncing page (Only products with category mapping will be displayed)
Select the products and click Sync products
Product can be synced to your TikTok Shop channel once the information required to sync is duly filled. To edit the product information, click Edit and fill in the required details and hit Save




You can perform a bulk action by selecting all the SKUs of one product and syncing them in one go. Of course, you can choose specific SKUs if you only want to sell certain product variants on your TikTok Shop.



Use the Link Products feature if you have already uploaded products from TikTok Shop Seller Center and want to manage orders placed on your TikTok Shop through eCommerce platform stores. Find out more here.



If you already have a TikTok Shop with certain products and wish to sync the same products from your eCommerce platform stores, please delete your TikTok Shop products in advance to prevent duplicate product entries.
After syncing products to your TikTok Shop, you will see your products with either of the following statuses

Reviewing
Review failed
Active (We will tell you the reason why the review failed)

Once a product is synced to your TikTok Shop, it will be under review by default. You will also see the Reviewing status on your TikTok Shop Seller Center. The review time depends on the TikTok Shop platform's process.

3. Manage your orders



In AfterShip Feed Orders tab, you can easily keep track of all your orders. Additionally, if any of your orders fail to sync, you can view detailed information regarding the reasons for the failure and instructions for how to rectify the issue. This feature ensures that you stay informed about the status of all your TikTok Shop orders and are able to take appropriate actions in case of any errors or issues.

Orders dashboard

FAQs



1. What should you do about the failed review status?


If any of your products got rejected by the TikTok Shop, we would show the Failed review status along with the reason. If you want to modify the product information to clear the review process, edit the product fields on TikTok Shop Seller Center.

Please note that editing product fields in our application won't make a difference, as your changes will not be updated to TikTok Shop. You'll need help to file a new review request for the rejected products.

2. What does each product status mean?


Check this table to learn about what statuses we show and their meaning:

StatusStatus description
Not syncedWhen a category mapping gets done for any product, it gets a “Not synced” status by default.
Failed to syncSynchronization fails when the required product field is missing or invalid. By updating the product field to the right value, you can fix the sync problem.
Under reviewWhen you sync a product to TikTok Shop, it gets reviewed by the platform. Until the status turns into “Live” on TikTok Shop, you can’t sell it.
Failed reviewThis status is shown for products rejected by the TikTok Shop platform. You can check the reason on your TikTok Shop Seller Center dashboard. In this case, you must modify the product description and submit it for listing again.
ActiveIt means the product is synced to TikTok Shop and can be purchased by buyers.
SyncedThe product is synced to TikTok Shop, but it has been unlisted. For example, the product status is deactivated, drafted, or deleted on the TikTok Shop dashboard.


3. What should I do after syncing my products?


When you sync a product from your eCommerce store, all the related product fields (e.g., product titles, images, description) get synced to the TikTok Shop.

If you wish to stop auto-syncing for changes made to certain product details you make on Shopify to TikTok Shop, you can disable the option under Product sync settings that can be accessed under the Channel settings



We currently support a simple product description format, including copy plain text, images, and bullet points. However, rich formats like tables, ordered lists, etc., aren’t properly displayed on TikTok Shop. Thus, we suggest checking the product description after syncing your products to the TikTok Shop and making the required modifications.
We set a default value for some fields which BigCommerce, WooCommerce, Magento-2, or Shopify platforms don’t support for successful product syncing
Upon successful product listing, two product fields: Price and Inventory, would be updated automatically whenever you make changes from your eCommerce platform admin. This will affect your TikTok Shop product in two ways:

If you change price and inventory from your TikTok Shop, the data would be overridden by changes you make in your eCommerce platform stores
If you modify product fields other than price and inventory, such as product name, images, etc., changes will not be updated to TikTok Shop automatically

It will take effect immediately if you change the product detail information, such as images, description, etc., on your TikTok Shop. The changes related to product detail information (other than price and inventory) from your eCommerce platform stores will not be updated to TikTok Shop's products.
When you change the product price and inventory on your Magento-2 store, it will take at most 15 minutes for changes to be applied to your TikTok Shop. For BigCommerce and WooCommerce, changes get updated immediately.
Please note that BigCommerce, WooCommerce, Magento-2, and Shopify slowly update the inventory information. It means you might end up doing overselling.

4. What are the possible reasons for a failed order syncing?


There are situations when we fail to sync orders from TikTok Shop to your eCommerce platform stores. The most common reasons for failure are:

The ordered product has been deleted from your eCommerce platform
The required fields for the order syncing are either missing or invalid from TikTok Shop
The TikTok Shop products are not linked to Shopify products



5. What should I know for hassle-free order management?


AfterShip Feed Order Center lets you seamlessly track and manage all your orders. Additionally, if any of your orders fail to sync, you can view detailed information regarding the reasons for the failure and instructions on how to rectify the issue. This feature ensures that you stay informed about the status of all your TikTok Shop orders and are able to take appropriate actions in case of any errors or issues. Learn more

6. How to handle cancellations, returns, and refunds properly


You can check cancellations, returns, and refund information from the homepage of our app, but these cannot be processed through eCommerce platform stores' admin. These will need to be handled via TikTok Shop Seller Center.

If you cancel orders through your eCommerce platform stores' admin, this will not automatically be updated on TikTok Shop. You also have to cancel orders on TikTok Shop.

If you cancel orders through your TikTok Shop, the order status will be updated automatically in the order section of your eCommerce platform stores. However, the status will remain the same if you handle a return or refund request through your TikTok Shop.

For any help, write to our chat support team at support+feed@automizely.com.

Updated on: 31/05/2024

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