FAQs Related to Order Syncing
Plans: All plans Platforms: All platforms
It means that you have opted for Shipped via platform shipping option and you must purchase and print shipping labels on TikTok Shop Seller Center. If the order is Shipped via platform, TikTok doesn't share the complete shipping address with you.
If you wish to send customized shipping labels consistent to your business requirements, you can opt for Shipped by seller shipping option.
Here is the " target="_blank" rel="noopener noreferrer" role="link" class="csh-markdown csh-markdown-link csh-markdown-link-text">guideline for you.
It can due to a number of reasons and irregularities pertaining to adhering TikTok Shop's guidelines. You can find the list of possible reason that your orders fail to sync from TikTok Shop to your eCommerce platform here .
If you change the price of your product on TikTok Shop without modifying the pricing on your eCommerce platform stores, orders can still be placed from TikTok Shop.
As TikTok Shop only supports the tracking of 11 integrated couriers. Using couriers other than the following ones may cause failure of tracking the logistics status for TikTok Shop buyers.
TikTok supported carriers.
Royal Mail - 24®tracked /48® tracked delivery method only
Hermes/EVRI
DPD
Yodel
Amazon Logistics
Parcel2Go
Parcel Force
UK Mail
UPS UK
DHL UK
FedEx UK
Due to some contrasting rules between TikTok Shop Seller Center and eCommerce platforms (BigCommerce, WooCommerce, Magento-2, and Shopify), you may see a difference with respect to the item amount and tax calculation.
We set tax amounts according to eCommerce website platform rules when syncing orders from TikTok Shop, in order to show the correct order amount. Therefore, in the order detail section of your eCommerce platform stores, you may see tax amounts unaligned with your TikTok Shop orders.
On WooCommerce, you cannot enter tracking number and courier name manually. Usually, WooCommerce merchants install tracking or shipment plugins to fill tracking information in the order detail section. We suggest installing AfterShip Tracking or Shipment Tracking, as these two plugins can update tracking information smoothly to TikTok Shop. Other WooCommerce shipment or tracking plugins may cause failure when updating tracking information to TikTok Shop's orders.
Our app now support the coupon/discount mapping, which means you can see an accurate breakup of TikTok Shop order amount on your store admin.
Here is how the coupon/discount amount information will be displayed in the order detail sections of your eCommerce platform stores.
BigCommerce
The discount amount will be shown in the Discount section when you check the order details through your BigCommerce admin. Please note that the discount amount does not include the shipping discount/coupon amount. The shipping discount/coupon amount will be reduced directly from the shipping fee amount.
Magento-2
The discount amount will be shown in the Discount section when you check the order details through your Magento-2 admin. Unlike BigCommerce, the discount amount includes the shipping discount/coupon amount.
WooCommerce
The discount amount will be shown in the Coupon section when you check the order details through your WooCommerce admin. Please note, the discount amount does not include the shipping discount/coupon amount. The shipping discount/coupon amount will be reduced directly from the shipping fee amount.
For product syncing doubts, speak with our customer support team.
1. Why does the shipping address of the order contain "****"?
It means that you have opted for Shipped via platform shipping option and you must purchase and print shipping labels on TikTok Shop Seller Center. If the order is Shipped via platform, TikTok doesn't share the complete shipping address with you.
If you wish to send customized shipping labels consistent to your business requirements, you can opt for Shipped by seller shipping option.
Here is the " target="_blank" rel="noopener noreferrer" role="link" class="csh-markdown csh-markdown-link csh-markdown-link-text">guideline for you.
2. Why do my orders not go through my website?
It can due to a number of reasons and irregularities pertaining to adhering TikTok Shop's guidelines. You can find the list of possible reason that your orders fail to sync from TikTok Shop to your eCommerce platform here .
3. What should I know for hassle-free order management?
If you change the price of your product on TikTok Shop without modifying the pricing on your eCommerce platform stores, orders can still be placed from TikTok Shop.
As TikTok Shop only supports the tracking of 11 integrated couriers. Using couriers other than the following ones may cause failure of tracking the logistics status for TikTok Shop buyers.
TikTok supported carriers.
Royal Mail - 24®tracked /48® tracked delivery method only
Hermes/EVRI
DPD
Yodel
Amazon Logistics
Parcel2Go
Parcel Force
UK Mail
UPS UK
DHL UK
FedEx UK
Due to some contrasting rules between TikTok Shop Seller Center and eCommerce platforms (BigCommerce, WooCommerce, Magento-2, and Shopify), you may see a difference with respect to the item amount and tax calculation.
We set tax amounts according to eCommerce website platform rules when syncing orders from TikTok Shop, in order to show the correct order amount. Therefore, in the order detail section of your eCommerce platform stores, you may see tax amounts unaligned with your TikTok Shop orders.
4. How to update tracking information from WooCommerce to TikTok Shop?
On WooCommerce, you cannot enter tracking number and courier name manually. Usually, WooCommerce merchants install tracking or shipment plugins to fill tracking information in the order detail section. We suggest installing AfterShip Tracking or Shipment Tracking, as these two plugins can update tracking information smoothly to TikTok Shop. Other WooCommerce shipment or tracking plugins may cause failure when updating tracking information to TikTok Shop's orders.
5. Will the discount amount included in TikTok Shop orders be also mapped?
Our app now support the coupon/discount mapping, which means you can see an accurate breakup of TikTok Shop order amount on your store admin.
Here is how the coupon/discount amount information will be displayed in the order detail sections of your eCommerce platform stores.
BigCommerce
The discount amount will be shown in the Discount section when you check the order details through your BigCommerce admin. Please note that the discount amount does not include the shipping discount/coupon amount. The shipping discount/coupon amount will be reduced directly from the shipping fee amount.
Magento-2
The discount amount will be shown in the Discount section when you check the order details through your Magento-2 admin. Unlike BigCommerce, the discount amount includes the shipping discount/coupon amount.
WooCommerce
The discount amount will be shown in the Coupon section when you check the order details through your WooCommerce admin. Please note, the discount amount does not include the shipping discount/coupon amount. The shipping discount/coupon amount will be reduced directly from the shipping fee amount.
For product syncing doubts, speak with our customer support team.
Updated on: 31/10/2023
Thank you!