Troubleshoot Product Sync Issues
Plans: All plans Platforms: All platforms
This document lists all errors you may encounter when uploading products to TikTok Shop.
What has happened?
TikTok Shop requires you to set up the shipping templates and warehouses before you upload products.
What is next?
Please set up the shipping templates and warehouses in the TikTok Shop seller center and try again. And here is a guideline for you:
https://support-feed.automizely.com/en/article/how-to-resolve-please-add-shipping-template-6gmcpn/
What has happened?
TikTok Shop requires the product must have at least one product image.
What is next?
Please add an image to the product in your online store and try it again later. Sometimes, AfterShip Feed needs time to pull the updates from your online store.
Don't worry, just wait about 15 minutes.
What has happened?
To assist new sellers with order fulfilment, all new shops (both individual and corporate) on TikTok shop will be subject to a probation period that limits the number of daily orders sellers can accept. Please get more detail from TikTok Shop policies.
What is next?
Please sync remain products next day or follow TikTok Shop policy to update the limit.
What has happened?
TikTok Shop says your warehouses have something wrong.
What is next?
Please update your default warehouse and try it again later.
What has happened?
TikTok Shop requires the product to have a description.
What is next?
Please add it in your online store and try it again later. Sometimes, AfterShip Feed needs time to pull the updates from your online store.
Don't worry, just wait about 15 minutes.
If you still encounter an error after adding a description, please contact our customer service.
What has happened?
For some categories, TikTok Shop requires you to input GINT/UPC/EAN/ISBN. And it should match the format below:
EAN must be 8, 13, or 14 digits
GTIN must be 14 digits
ISBN must be 13 digits
UPC must be 12 digits.
What is next?
Please make sure the TikTok Shop category you selected is expected.If yes,please add it in eCommerce or in Feed Admin.
Follow the TikTok Shop guideline, you can't update the GTIN after you set up it.

Reason: TikTok
Solution:Product description may contain incorrect information or empty. Please edit it on eCommerce and try again.
Reason: TikTok
Solution:The inventory of the SKU must be between [0,999999], Please update it on your online store.
What has happened?
TikTok Shop requires you to set up the shipping templates and warehouses before you upload products.
What is next?
Please set up the shipping templates and warehouses in the TikTok Shop seller center and try again. And here is a guideline for you:
https://support-feed.automizely.com/en/article/how-to-resolve-please-add-shipping-template-6gmcpn/
Reason: TikTok
Solution:Product description may contain incorrect information or empty. Please edit it on eCommerce and try again.
Reason: TikTok
Solution:The product's weight cannot exceed 20 kg. Please modify it on eCommerce or in the Feed admin and try again.
Reason: TikTok
Solution:Warehouses setting is required on TikTok. Please add it on the TikTok Seller Center and try again.
Refer: https://support-feed.automizely.com/en/article/how-to-resolve-please-add-shipping-template-6gmcpn/
Reason: Feed
Solution:Feed service transform images time out,please try again
Reason: Feed
Solution:There is something wrong with our system. Contact our customer support for more assistance.
Reason: TikTok
Solution:product on TikTok has been deactivated or deleted. Please check on TikTok and try again later.
Reason: TikTok
Solution:Variant's option name(such as Size/Color) cannot exceed 35, Please edit it on eCommerce and try again.
Reason: TikTok
Solution:Product identifier code(GINT/UPC/EAN/ISBN) can not be the same between different variants, please modify them on eCommerce or on Feed Admin
Reason: TikTok
Solution:SKU inventory should not exceed 999999,Please modify on eCommerce
Reason: TikTok
Solution:Price and compare_at_price cannot both be empty, Please mofify it on eCommerce
Reason: TikTok
Solution:Only JPG, JPEG and PNG formats are supported with a minimum of 600 600 pixels, a maximum of 20000 20000 pixels and a maximum file size of 5MB. Please try to modify the images of products or the images in product descriptions on eCommerce and try again.
Reason: TikTok
Solution:The product name cannot be less than 15 characters or more than 255 characters. Please edit it on eCommerce and try again.
Reason: TikTok
Solution:SKU name cannot exceed 50 characters.Please edit it on eCommerce and try again.
Reason: TikTok
Solution:SKU price is too expensive or too cheap, please modify on eCommerce
Reason: TikTok
Solution:Only PDF and MP4 file formats are supported for uploads. Please modify it on eCommerce or on the Feed Admin and try again.
Reason: TikTok
Solution: Product's unique identifier is not in the correct format. EAN must be 8, 13, or 14 digits; GTIN must be 14 digits; ISBN must be 13 digits; and UPC must be 12 digits. Please modify the variant barcode length on eCommerce or in Feed Admin to make it valid.
Reason: TikTok
Solution:Proudct is not found on TikTok,please contact customer service for more assistance.
Reason: TikTok
Solution:The image doesn't meet the requirements. Only JPG, JPEG and PNG formats are supported with a minimum of 600 600 pixels, a maximum of 20000 20000 pixels and a maximum file size of 5MB. Please try to modify the images of products or the images in product descriptions on eCommerce and try again.
Reason: TikTok
Solution:Please contact customer service for more assistance.
Reason: TikTok
Solution:SKU price is too expensive or too cheap, please modify on eCommerce
Reason: TikTok
Solution:The product name cannot be less than 15 characters or more than 255 characters. Please edit it on eCommerce and try again.
Reason: TikTok
Solution:The currency of variant compare_at_price is not consistent with the store currency. Please modify it on eCcommerce and try again.
Reason: TikTok
Solution:Product identifier code(GINT/UPC/EAN/ISBN) is required on TikTok, Please add it on eCommerce or on Feed Admin
Reason: TikTok
Solution:SKU name cannot exceed 50 characters.Please edit it on eCommerce and try again.
Reason: TikTok
Solution:Only JPG, JPEG and PNG formats are supported with a minimum of 600 600 pixels, a maximum of 20000 20000 pixels and a maximum file size of 5MB. Please try to modify the images of products or the images in product descriptions on eCommerce and try again.
Reason: TikTok
Solution:The product's weight cannot exceed 100 kg or 220lb. Please modify it on your eCommerce or in the Feed admin and try again.
Reason: TikTok
Solution:Product size chart is required on TikTok, please add it on Feed Admin
Reason: TikTok
Solution:Identifier code has already synced to TikTok, and cannot modify it
Reason: TikTok
Solution:A single product cannot have more than 100 different SKUs
Reason: TikTok
Solution:Upload images to TikTok timeout when syncing product, it may depends on your network, please try again later.
Reason: TikTok
Solution:Product identifier code(GINT/UPC/EAN/ISBN) can only be digits,please modify them on eCommerce or on Feed Admin
Reason: TikTok
Solution:Product identifier code(GINT/UPC/EAN/ISBN) can only be digits,please modify them on eCommerce or on Feed Admin
Reason: TikTok
Solution:Identifier code has already synced to TikTok, and cannot modify it
Reason: TikTok
Solution:The category associated with this product has been prohibited from TikTok. Follow steps to mapping again on Feed Admin:
Select "Feed center", and click "Category mapping" table
Find the TikTok Shop category which this product associated with, click "Edit" button
In the "Edit category mapping" page,search this product, and click "Remove"
Back to "Feed center"->"Category mapping" page, and mapping again
Reason: TikTok
Solution:Product id is not exists on TikTok, please contact customer service for more assistance.
Reason: TikTok
Solution:A single product cannot have more than 100 different SKUs
Reason: TikTok
Solution:Brief rules:
Must conform to html syntax
Currently only supports <p><img><ul><li> tags
Tags cannot be nested
Up to 30 images.
This field character limit needs to be within 10000 characters.
It is recommended to avoid using Chinese because the copy will be displayed to local users.
The following rich formats will not cause liisting product error but will get lost on TikKTok Shop:
Bold
Underline
Italics
Fonts
Font size
Font color
Text alignment(center/right/left)
Line height/word spacing
Serial number
Emoji
Thus, we suggest checking the product description after your products are synced to the TiikTok Shop and
making the required modifications.
Reason: TikTok
Solution:Only JPG, JPEG and PNG formats are supported with a minimum of 600 600 pixels, a maximum of 20000 20000 pixels and a maximum file size of 5MB. Please try to modify the images of products or the images in product descriptions on eCommerce and try again.
Reason: TikTok
Solution:Warehouses may be set error on TikTok. Please eidt it on the TikTok Seller Center and try again.
Reason: Feed
Solution:Request TikTok with a error image_data missing
Reason: TikTok
Solution:Ecommerce product description contains non-local language, please modify it on you eCommerce store and try again.
Reason: Feed
Solution:Please contanct Feed customer service for more assistance.
Reason: TikTok
Solution:Your variants have not enough opiton values,please edit them on your eCommerce store and try again.
Reason: TikTok
Solution:Price and compare_at_price cannot both be empty, Please mofify it on eCommerce
Reason: TikTok
Solution:Product images is invalid,please modify your product main images or description images on your eCommerce store and try again.
Reason: TikTok
Solution:No effective delivery options on your TikTok shop, please edit it on TikTok seller center and try again later.
Reason: TikTok
Solution:Product identifier code(GINT/UPC/EAN/ISBN) can only be digits,please modify them on eCommerce or on Feed Admin
Reason: TikTok
Solution:Product description contains Chinese characters ,please edit it on eCommerce and try again later.
Reason: TikTok
Solution:Variant price should not be 0,please edit it on you eCommerce store and try again.
Reason: TikTok
Solution:Product description contains Chinese characters ,please edit it on eCommerce and try again later.
Reason: TikTok
Solution:The product name cannot be less than 15 characters or more than 255 characters. Please edit it on eCommerce and try again.
Reason: TikTok
Solution:TikTok review failed for this proudct, please try to change product's name or size chart
Reason: TikTok
Solution:SKU name cannot exceed 50 characters.Please edit it on eCommerce and try again.
Reason: Feed
Solution:Feed service is out of service, please contact our support.
Reason: eCommerce
Solution:The width and length of product image must be at least 300:300, please modify it on eCommerce and try again.
Reason: eCommerce
Solution:Only JPG, JPEG and PNG formats are supported with a minimum of 600 600 pixels, a maximum of 20000 20000 pixels and a maximum file size of 5MB. Please try to modify the images of products or the images in product descriptions on eCommerce and try again.
Reason: TikTok Shop Authorization Expired
https://support-feed.automizely.com/en/article/how-to-resolve-authorization-expired-1xldye4/
This is a limitation of TikTok Shop. Your store is currently in a trial period. For more specific information, you can inquire with the official personnel of TikTok Shop.
Please do not directly manage the options of products in TikTok, as this will result in the synchronization failure of ecommerce variants. Automizely Feed recommends managing options in the ecommerce platform and synchronizing variants to TikTok. For any erroneous variants that have already been generated, please contact support for assistance with deletion.
This document lists all errors you may encounter when uploading products to TikTok Shop.
Error Code: 1000
Please add shipping template
What has happened?
TikTok Shop requires you to set up the shipping templates and warehouses before you upload products.
What is next?
Please set up the shipping templates and warehouses in the TikTok Shop seller center and try again. And here is a guideline for you:
https://support-feed.automizely.com/en/article/how-to-resolve-please-add-shipping-template-6gmcpn/
Error Code: 1002
Missing images
What has happened?
TikTok Shop requires the product must have at least one product image.
What is next?
Please add an image to the product in your online store and try it again later. Sometimes, AfterShip Feed needs time to pull the updates from your online store.
Don't worry, just wait about 15 minutes.
Error Code: 1003
You can upload a maximum of 100 products each day.
What has happened?
To assist new sellers with order fulfilment, all new shops (both individual and corporate) on TikTok shop will be subject to a probation period that limits the number of daily orders sellers can accept. Please get more detail from TikTok Shop policies.
What is next?
Please sync remain products next day or follow TikTok Shop policy to update the limit.
Error Code: 1004
Logistics service unreachable
What has happened?
TikTok Shop says your warehouses have something wrong.
What is next?
Please update your default warehouse and try it again later.
Error Code: 1005
Missing product description
What has happened?
TikTok Shop requires the product to have a description.
What is next?
Please add it in your online store and try it again later. Sometimes, AfterShip Feed needs time to pull the updates from your online store.
Don't worry, just wait about 15 minutes.
If you still encounter an error after adding a description, please contact our customer service.
Error Code: 1006
Missing product identifier code
What has happened?
For some categories, TikTok Shop requires you to input GINT/UPC/EAN/ISBN. And it should match the format below:
EAN must be 8, 13, or 14 digits
GTIN must be 14 digits
ISBN must be 13 digits
UPC must be 12 digits.
What is next?
Please make sure the TikTok Shop category you selected is expected.If yes,please add it in eCommerce or in Feed Admin.
Follow the TikTok Shop guideline, you can't update the GTIN after you set up it.

Error Code: 1007
Product description incorrect
Reason: TikTok
Solution:Product description may contain incorrect information or empty. Please edit it on eCommerce and try again.
Error Code: 1008
Inventory exceed limit
Reason: TikTok
Solution:The inventory of the SKU must be between [0,999999], Please update it on your online store.
Error Code: 1009
Shipping template
What has happened?
TikTok Shop requires you to set up the shipping templates and warehouses before you upload products.
What is next?
Please set up the shipping templates and warehouses in the TikTok Shop seller center and try again. And here is a guideline for you:
https://support-feed.automizely.com/en/article/how-to-resolve-please-add-shipping-template-6gmcpn/
Error Code: 1010
Product description empty or incorrect
Reason: TikTok
Solution:Product description may contain incorrect information or empty. Please edit it on eCommerce and try again.
Error Code: 1011
Weight exceed limit
Reason: TikTok
Solution:The product's weight cannot exceed 20 kg. Please modify it on eCommerce or in the Feed admin and try again.
Error Code: 1012
Missing warehouse setting
Reason: TikTok
Solution:Warehouses setting is required on TikTok. Please add it on the TikTok Seller Center and try again.
Refer: https://support-feed.automizely.com/en/article/how-to-resolve-please-add-shipping-template-6gmcpn/
Error Code: 1013
Transform images
Reason: Feed
Solution:Feed service transform images time out,please try again
Error Code: 1014
System Error
Reason: Feed
Solution:There is something wrong with our system. Contact our customer support for more assistance.
Error Code: 1015
Product not available
Reason: TikTok
Solution:product on TikTok has been deactivated or deleted. Please check on TikTok and try again later.
Error Code: 1016
Option name exceed limit
Reason: TikTok
Solution:Variant's option name(such as Size/Color) cannot exceed 35, Please edit it on eCommerce and try again.
Error Code: 1017
Product identifier code duplicated
Reason: TikTok
Solution:Product identifier code(GINT/UPC/EAN/ISBN) can not be the same between different variants, please modify them on eCommerce or on Feed Admin
Error Code: 1018
Inventory exceed limit
Reason: TikTok
Solution:SKU inventory should not exceed 999999,Please modify on eCommerce
Error Code: 1019
Missing price
Reason: TikTok
Solution:Price and compare_at_price cannot both be empty, Please mofify it on eCommerce
Error Code: 1020
Image file invalid
Reason: TikTok
Solution:Only JPG, JPEG and PNG formats are supported with a minimum of 600 600 pixels, a maximum of 20000 20000 pixels and a maximum file size of 5MB. Please try to modify the images of products or the images in product descriptions on eCommerce and try again.
Error Code: 1021
Product name invalid
Reason: TikTok
Solution:The product name cannot be less than 15 characters or more than 255 characters. Please edit it on eCommerce and try again.
Error Code: 1022
SKU name exceed limit
Reason: TikTok
Solution:SKU name cannot exceed 50 characters.Please edit it on eCommerce and try again.
Error Code: 1023
Price invalid
Reason: TikTok
Solution:SKU price is too expensive or too cheap, please modify on eCommerce
Error Code: 1024
Upload file invalid
Reason: TikTok
Solution:Only PDF and MP4 file formats are supported for uploads. Please modify it on eCommerce or on the Feed Admin and try again.
Error Code: 1025
Product identifier code
Reason: TikTok
Solution: Product's unique identifier is not in the correct format. EAN must be 8, 13, or 14 digits; GTIN must be 14 digits; ISBN must be 13 digits; and UPC must be 12 digits. Please modify the variant barcode length on eCommerce or in Feed Admin to make it valid.
Error Code: 1026
Product not found on TikTok
Reason: TikTok
Solution:Proudct is not found on TikTok,please contact customer service for more assistance.
Error Code: 1027
Image size exceed limit
Reason: TikTok
Solution:The image doesn't meet the requirements. Only JPG, JPEG and PNG formats are supported with a minimum of 600 600 pixels, a maximum of 20000 20000 pixels and a maximum file size of 5MB. Please try to modify the images of products or the images in product descriptions on eCommerce and try again.
Error Code: 1028
SKU invalid
Reason: TikTok
Solution:Please contact customer service for more assistance.
Error Code: 1029
Pirce invalid
Reason: TikTok
Solution:SKU price is too expensive or too cheap, please modify on eCommerce
Error Code: 1030
product name invalid
Reason: TikTok
Solution:The product name cannot be less than 15 characters or more than 255 characters. Please edit it on eCommerce and try again.
Error Code: 1031
Currency not match
Reason: TikTok
Solution:The currency of variant compare_at_price is not consistent with the store currency. Please modify it on eCcommerce and try again.
Error Code: 1032
Missing product identifier code
Reason: TikTok
Solution:Product identifier code(GINT/UPC/EAN/ISBN) is required on TikTok, Please add it on eCommerce or on Feed Admin
Error Code: 1033
SKU name exceed limit
Reason: TikTok
Solution:SKU name cannot exceed 50 characters.Please edit it on eCommerce and try again.
Error Code: 1034
Image size invalid
Reason: TikTok
Solution:Only JPG, JPEG and PNG formats are supported with a minimum of 600 600 pixels, a maximum of 20000 20000 pixels and a maximum file size of 5MB. Please try to modify the images of products or the images in product descriptions on eCommerce and try again.
Error Code: 1036
Product package weight exceed limit
Reason: TikTok
Solution:The product's weight cannot exceed 100 kg or 220lb. Please modify it on your eCommerce or in the Feed admin and try again.
Error Code: 1038
Missing size chart
Reason: TikTok
Solution:Product size chart is required on TikTok, please add it on Feed Admin
Error Code: 1039
GTIN code has been added and cannot be modified
Reason: TikTok
Solution:Identifier code has already synced to TikTok, and cannot modify it
Error Code: 1040
Too many SKUS
Reason: TikTok
Solution:A single product cannot have more than 100 different SKUs
Error Code: 1041
Upload images timeout
Reason: TikTok
Solution:Upload images to TikTok timeout when syncing product, it may depends on your network, please try again later.
Error Code: 1060
Product identifier code invalid
Reason: TikTok
Solution:Product identifier code(GINT/UPC/EAN/ISBN) can only be digits,please modify them on eCommerce or on Feed Admin
Error Code: 1061
Product identifier code invalid
Reason: TikTok
Solution:Product identifier code(GINT/UPC/EAN/ISBN) can only be digits,please modify them on eCommerce or on Feed Admin
Error Code: 1037
GTIN code has been added and cannot be modified
Reason: TikTok
Solution:Identifier code has already synced to TikTok, and cannot modify it
Error Code: 1042
Category unavailable
Reason: TikTok
Solution:The category associated with this product has been prohibited from TikTok. Follow steps to mapping again on Feed Admin:
Select "Feed center", and click "Category mapping" table
Find the TikTok Shop category which this product associated with, click "Edit" button
In the "Edit category mapping" page,search this product, and click "Remove"
Back to "Feed center"->"Category mapping" page, and mapping again
Error Code: 1043
Product id not exist
Reason: TikTok
Solution:Product id is not exists on TikTok, please contact customer service for more assistance.
Error Code: 1045
Too many SKUs
Reason: TikTok
Solution:A single product cannot have more than 100 different SKUs
Error Code: 1046
Description error
Reason: TikTok
Solution:Brief rules:
Must conform to html syntax
Currently only supports <p><img><ul><li> tags
Tags cannot be nested
Up to 30 images.
This field character limit needs to be within 10000 characters.
It is recommended to avoid using Chinese because the copy will be displayed to local users.
The following rich formats will not cause liisting product error but will get lost on TikKTok Shop:
Bold
Underline
Italics
Fonts
Font size
Font color
Text alignment(center/right/left)
Line height/word spacing
Serial number
Emoji
Thus, we suggest checking the product description after your products are synced to the TiikTok Shop and
making the required modifications.
Error Code: 1047
Image size invalid
Reason: TikTok
Solution:Only JPG, JPEG and PNG formats are supported with a minimum of 600 600 pixels, a maximum of 20000 20000 pixels and a maximum file size of 5MB. Please try to modify the images of products or the images in product descriptions on eCommerce and try again.
Error Code: 1048
Warehouse is invalid
Reason: TikTok
Solution:Warehouses may be set error on TikTok. Please eidt it on the TikTok Seller Center and try again.
Error Code: 1049
Missing images
Reason: Feed
Solution:Request TikTok with a error image_data missing
Error Code: 1050
Descirption contains non-local language
Reason: TikTok
Solution:Ecommerce product description contains non-local language, please modify it on you eCommerce store and try again.
Error Code: 1051
Category rule not found
Reason: Feed
Solution:Please contanct Feed customer service for more assistance.
Error Code: 1052
Not enough option values
Reason: TikTok
Solution:Your variants have not enough opiton values,please edit them on your eCommerce store and try again.
Error Code: 1053
Missing price
Reason: TikTok
Solution:Price and compare_at_price cannot both be empty, Please mofify it on eCommerce
Error Code: 1054
Image invalid
Reason: TikTok
Solution:Product images is invalid,please modify your product main images or description images on your eCommerce store and try again.
Error Code: 1055
No effective delivery options
Reason: TikTok
Solution:No effective delivery options on your TikTok shop, please edit it on TikTok seller center and try again later.
Error Code: 1062
Product identifier code invalid
Reason: TikTok
Solution:Product identifier code(GINT/UPC/EAN/ISBN) can only be digits,please modify them on eCommerce or on Feed Admin
Error Code: 1056
Description contains Chinese characters
Reason: TikTok
Solution:Product description contains Chinese characters ,please edit it on eCommerce and try again later.
Error Code: 1057
Price zero
Reason: TikTok
Solution:Variant price should not be 0,please edit it on you eCommerce store and try again.
Error Code: 1058
Description contains Chinese characters
Reason: TikTok
Solution:Product description contains Chinese characters ,please edit it on eCommerce and try again later.
Error Code: 1059
Product name invalid
Reason: TikTok
Solution:The product name cannot be less than 15 characters or more than 255 characters. Please edit it on eCommerce and try again.
Error Code: 1063
Product Name:Incomplete Information,Size Chart:Inconsistent Size Chart
Reason: TikTok
Solution:TikTok review failed for this proudct, please try to change product's name or size chart
Error Code: 1064
SKU name exceed limit
Reason: TikTok
Solution:SKU name cannot exceed 50 characters.Please edit it on eCommerce and try again.
Error Code: 9999
System Error
Reason: Feed
Solution:Feed service is out of service, please contact our support.
Error Code: 1065
Image size too small
Reason: eCommerce
Solution:The width and length of product image must be at least 300:300, please modify it on eCommerce and try again.
Error Code: 1068
Image aspect ratio error
Reason: eCommerce
Solution:Only JPG, JPEG and PNG formats are supported with a minimum of 600 600 pixels, a maximum of 20000 20000 pixels and a maximum file size of 5MB. Please try to modify the images of products or the images in product descriptions on eCommerce and try again.
Access token is expired, please refresh it
Reason: TikTok Shop Authorization Expired
https://support-feed.automizely.com/en/article/how-to-resolve-authorization-expired-1xldye4/
Sorry, the TikTok Shop shop is on a trial period, seller Trial Period and maxnum of uploading products each day is 100.
This is a limitation of TikTok Shop. Your store is currently in a trial period. For more specific information, you can inquire with the official personnel of TikTok Shop.
Sale properties should include all SKU properties
Please do not directly manage the options of products in TikTok, as this will result in the synchronization failure of ecommerce variants. Automizely Feed recommends managing options in the ecommerce platform and synchronizing variants to TikTok. For any erroneous variants that have already been generated, please contact support for assistance with deletion.
Updated on: 15/08/2023
Thank you!