Articles on: Order Syncing

Why Are Tracking Numbers Not Syncing to TikTok Shop

Plans: All plans Platforms: All platforms

Overview



If you're experiencing issues with orders not having tracking information synced to your TikTok Shop store, there could be a couple of reasons why this is happening.

When fulfilling orders via the shipping type 'Ship by Seller', you can choose your own logistics service provider (carrier) to fulfill the order. You must, however, meet the following criteria:

The logistics service provider must be from the approved list of TikTok Shop Integrated Carriers.
You must upload valid traceable tracking Identification Numbers (ID) to the Seller Center for all dispatched orders.

📢 What you’ll learn



In this article, we will show you:

Sync tracking numbers to TikTok Shop
Find your store carrier name

Sync tracking numbers to TikTok Shop



Ensure your tracking numbers are synced to TikTok Shop, follow these steps:

Step 1: Check if your tracking numbers and carrier are valid

Step 2: Set up courier mapping on AfterShip Feed

Step 1: Check if your tracking numbers and carrier are valid



Upon entering the tracking number (Tracking ID on TikTok Shop) into the Seller Center Manage Orders Panel, the matching carrier should appear in the shipping provider list. After selecting the corresponding carrier and clicking “Confirm package”, the order status will change to RTS "Ready to ship." If the tracking number is not valid, an error message will be displayed.



To check if your carrier is valid, you can also find all approved TikTok Shop Integrated Carriers for your store’s region in the shipping provider list.



The integrated carriers approved by TikTok Shop UK are as follows:



- Royal mail - 24®/48® RM tracked
- Hermes/EVRI
- DPD
- Yodel
- Amazon Logistics
- Parcel2Go
- Parcel Force
- UK Mail
- UPS UK
- DHL UK
- FedEx UK
- APC Overnight
- Panther UK
- Arrow XL
- DX Delivery

The integrated carriers approved by TikTok Shop US are as follows:



- UPS
- USPS
- DHL eCommerce
- FedEx
- LaserShip
- OnTrac
- Amazon Logistics
- Better Trucks
- TForce
- AxleHire
- Lone Star Overnight
- Deliver-it
- GLS US
- Spee-Dee Delivery
- Wizmo.

Step 2: Set up courier mapping on AfterShip Feed



Courier mapping is the process of linking each carrier used by your store to its corresponding logistics provider on TikTok Shop. This allows you to automatically sync tracking information between both platforms without any manual intervention required.

The shipping service names can vary across platforms. To reduce mismatches, we provide a courier name mapping tool to help match carriers so TikTok Shop orders can be shipped smoothly. You can map the names of the carriers you use on your eCommerce platform to the corresponding shipping provider on TikTok Shop.

Note: Different carriers have different tracking number formats. To sync orders successfully, make sure your tracking numbers match the format of the corresponding shipping provider on TikTok Shop.

You can find the courier mapping tool in AfterShip Feed Settings -> Fulfillment sync.





If you’ve had any orders that failed to sync, the corresponding carriers will automatically appear in the carrier name list. You can also enter carrier names manually.



How can you find your store courier name?



Shopify:



WooCommerce:



BigCommerce:



Magento 2:

Updated on: 23/08/2023

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