Articles on: Product Syncing

What Product Fields Will Be Automatically Updated After Syncing My Products

Plans: All plans Platforms: All platforms


When you sync a product to your TikTok Shop, all related product fields (e.g. product titles, images, description) get copied to the TikTok Shop.

Since we currently support a simple format for product descriptions, we only copy plain text, images, and bullet points. Complex formats like table, ordered list, etc. get lost on TikTok Shop. Thus, we suggest checking the product description after your products are synced to TikTok Shop and making the required modifications.

We set default values for some fields, which BigCommerce, WooCommerce, Magento-2, or Shopify platforms don’t support, to successfully sync products.

Once a product is created successfully, only two product fields — Price and Inventory — would be updated automatically whenever you make changes from your eCommerce platform stores' admin. This will affect your TikTok Shop product in two ways:

If you change price and inventory from your TikTok Shop, the data would be overridden by the changes you make in your eCommerce platform stores.

By default, if you modify product fields other than price and inventory, such as product name, images, etc., the changes would not be updated to TikTok Shop automatically.

You can enable "Auto-sync product details" by going to 'Settings - Product sync - Product details'. Once enabled, automatically sync any changes to product titles, descriptions, and images you make on E-commerce to TikTok Shop.

When you change the product price and inventory on your Magento-2 store, it will take at most 15 minutes for the changes to sync and displayed on your TikTok Shop.

For BigCommerce, WooCommerce, and Shopify, changes get updated near real-time.

Delayed inventory update may cause oversold. In order to minimize the risk of oversold, it is recommended that you pay attention to the inventory on your E-commerce platform.

Updated on: 21/07/2023

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