How to Resolve the Issue with Error Message "Only PDF and MP4 file formats are supported for uploads"?

Plans: All plans Platforms: All platforms

TikTok has strict limitations on images and only supports JPG, JPEG, and PNG formats.
The image dimensions should not be lower than 300x300 or exceed 20000x20000 pixels.
Additionally, the image size should not exceed 5MB.

Ensure that your images meet these requirements to avoid the synchronization failure.

Please check the detailed requirements in TikTok Shop Academy：
UK Seller: TikTok Shop Product Listing Guidelines - 4.5 Images & Videos
US Seller: TikTok Shop Product Listing Guidelines for Sellers - 3.5 Images & Videos

Updated on: 28/07/2023

Was this article helpful?

Thank you!