Articles on: FAQs

How to Handle “Your Store Currencies Don’t Match”

Plans: All plans Platforms: All platforms

Overview



After connecting your eCommerce store with TikTok Shop, AfterShip Feed (Feed For TikTok Shop) checks if your eCommerce store has the same currency as configured in your TikTok Shop.

For example, if your TikTok Shop store is in United Kingdom region and then the currency is set to Great Britain Pound (GBP), your eCommerce store should also support GBP currency to sync your eCommerce store products to the TikTok Shop store successfully.

If your eCommerce store does not support GBP currency, you will get the following alert.



Sometimes, if your eCommerce store is built with WooCommerce, before AfterShip Feed gets the currency setting from your WooCommerce store, you also will get this page.
The time AfterShip Feed takes depends on your store's performance. So, don’t worry, just reload the page later.

How to resolve it



Please check your eCommerce store currency is set to that of your TikTok Shop.

Once you update the eCommerce store currency, AfterShip Feed will sync the setting within 1 hour and you can reinstall the eCommerce app to trigger it immediately.

If have a WooCommerce store, and the currency is correct, please reload the Feed page later. As AfterShip Feed is pulling the currency settings from your WooCommerce store. If it takes more than 1 hour, please contact us, your store may have something wrong.

If you have a Shopify store and your store supports multiple currencies, please upgrade your plan to Pro Plan.

Updated on: 04/08/2023

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